As a freight forwarding company, over the course of more than a decade, we have weathered the troughs of the industry and also witnessed its periods of rapid growth. Throughout this journey, we are truly grateful to each and every one of our customers. They have been with us as we grew. Besides bringing us their support, more importantly, it is their support that has enabled us to gain more experience. We have encountered and ultimately resolved almost all the problems, both imaginable and unimaginable. This is our greatest achievement. And we will keep accompanying all of our customers, going further and further on the path of international trade.
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Service
If you have multiple suppliers, we will help you coordinate the delivery times with them, collect the goods together, and ship them out in a unified manner.
We will handle all the documents for you. This includes not only the documents related to China's customs, but also all the documents associated with the shipowners. Moreover, we will check the special documents required for special products.
Our professional customs clearance team has a thorough understanding of the customs requirements of different countries. We assist beginners in preparing customs clearance documents and conduct strict pre-shipment reviews of the product information to avoid unnecessary troubles.
We have access to resources of over 1,000 trucking companies and FCL trailers. Based on your goods and the destination, we will arrange the most cost-effective delivery service for you.
Working with Vicky was really smooth sailing! Reliable and excelent service. Vicky Jin provided realy great service! 1 would recommend using them. Thank you, Vicky, for your dedicated work and service!
LOADSTAR SHIP has been our go-to freight forwarder. Their attention to detail and excellent communication have made our shipping process hassle-free.
The reliability and efficiency of LOADSTAR SHIP in handling our international shipments have been outstanding. Highly recommended.
Yes, you can. We provide real - time shipment tracking services. Once your goods are in transit, we'll give you access to a tracking number or a link to an online tracking platform where you can monitor the progress of your shipment at any time.
We offer a comprehensive range of shipping services, including sea freight, air freight, and land transportation (road and rail). Sea freight is ideal for large, bulky shipments with longer transit times; air freight provides rapid delivery for urgent or high - value goods; and land transportation is perfect for domestic or cross - border deliveries within neighboring regions.
Shipping fees depend on several factors, including the type of service (sea, air, or land), the weight and volume of the goods, the origin and destination, and any special requirements. For example, additional charges may apply for oversized items, hazardous materials, or express delivery. We'll provide you with a detailed quote once we have all the necessary information about your shipment.
Yes, we do. Our in - house customs experts are well - versed in customs regulations around the world. We'll prepare all the necessary documentation, such as commercial invoices, packing lists, and customs declarations
We offer optional cargo insurance services. While we take every precaution to ensure the safe transportation of your goods, unforeseen events can occur. Cargo insurance provides financial protection in case of loss, damage, or theft during transit. We can customize an insurance plan based on the value and nature of your goods.
If you notice any damage to your goods upon receipt, immediately take photos as evidence and contact us. We'll initiate an investigation in cooperation with the carrier and the insurance company (if insurance was purchased) to determine the cause of the damage and work towards a resolution, which may include compensation for the loss.
Headquarter
No.5, Building A, New and emerging Industrial Zone 8, Baoan District, Shenzhen
Branch
Room 716/717, 7/F, Xiangyu Zhihui South Building, Kaifu District, Changsha City, China. Zip code: 410000
+8615292244626
